Service

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Frequently Asked Questions

General

  • Can I drive my Action Trackchair® in water? How deep?
    Yes! You can drive in water about 8-10” deep; just avoid covering the battery terminals. DO NOT submerge the motor controller (located under your seat) or your motors. Hosing down these items to wash the Trackchair® is fine, or a light rain, but please don’t submerge them. If you drive your Trackchair® on the beach or in salt water you must rinse off as soon as possible as the salt and sand will begin to corrode the protective coating. This process is accelerated in environments with high humidity or in coastal areas where salt concentrations are higher. Rinse with fresh water to remove the presence of salt.
  • What if I need a Roho or other gel cushion?

    A low-profile Roho or gel cushion can be placed on top of our standard cushion. OR, you can purchase a seat board, remove our standard cushion, and put down your own specialized cushion.

  • Is there insurance funding or grants available to help pay for the Action Trackchair®?

    Check with your insurance company. As of now, personal insurance has paid for some Trackchairs® but not every request has been covered by insurance. There are many variables involved that your insurance agent or Trackchair® dealer may be able to answer.

  • What seat colors are available?

    Standard seats include black and Mossy Oak camo. For a $139 upgrade, contoured seating with lumbar and back support can be selected. These color options include Black/Black or Black/Mossy Oak camo. For a $1,097 upgrade, Comfort Company seating can be selected. Comfort Company seating comes standard on the AXIS 30 and AXIS 40.

  • What frame colors are available?

    All Trackchairs® are powder-coated in house by the Action Manufacturing team. There are 12 base colors available at no additional cost — matte black, shadow green, red, orange, gloss black, white, desert tan, patriot blue, super blue, soft pink, yellow, and hot lime.

    Any custom color scheme, including our splash paints, can be ordered and applied at an additional cost of $321. Splash paint choices include: white, red, blue, black, orange, flat green, dark chestnut, gray beige, dark gray and gray. (For example, a camo frame is created from a black base color with three splash colors.)

  • What is the towing capacity on the Action Trackchair®?
    To avoid damage to the motors, batteries and actuator, we do not recommend towing a sustained load on any Trackchair® model. The Trackchair® is engineered to only tow the weight of the user operating the device.
  • How many miles or how many hours does a full battery charge last?
    Many variables are at play when considering battery life. A full charge can last up to five (5) hours of continuous use, or up to seven (7) miles depending on mode, type of terrain, weight of the user, weather and other factors.
  • Do all the Action Trackchair® models tilt?

    All Trackchair® models, but the Action Trackchair NR and Hawk, come standard with tilt. The tilt-on-the-fly function is normally a rocker switch installed at the base of the hand grip (on the opposite side of your joystick). However, modifications are available if needed. Installing a longer toggle switch, tilting through a button on the joystick, or moving the rocker switch to a different location are all possible.

  • What is the difference between Type I and Type II tracks?

    The Type I track causes more of a bouncy ride on flat surfaces, like concrete. However, the design (with the knobs in the center) allows for more durability in slippery or sticky types of terrain (like red clay, mud or wet snow).

    The Type II track is a smooth ride, with very little bouncing or jarring feeling on concrete. However, the grooves can more easily fill up with wet snow or red clay mud and decrease traction. All other types of terrain are just as easily accessed, like sand, ice, dirt, gravel, etc.

Safety

  • Does the Trackchair® come with a safety belt?
    Yes, all Trackchair® models come standard with a safety belt. The TR and NR models come standard with a four-point harness. Upgrade to the four-point harness is available in all other models.

Service

  • How do I schedule service on my Action Trackchair®

    Service will be provided by your local Authorized Action Trackchair® dealer. Contact information can be found on the “Find Dealer” page on this site. or by clicking HERE

  • Is my Action Trackchair® covered by warranty?

    Yes! We are committed to providing the highest-quality all-terrain mobility devices. Every Trackchair® comes standard with a 1-year bumper-to-bumper warranty. 3-year-warranty on the welding/frame. 3-year-warranty on the tracks and a two-year on the battery charger (three-year warranty depending on brand).

  • Which battery charger is included?

    All Trackchair® models come standard with the 20-amp Dual Pro charger.

  • What type of battery is installed in the Action Trackchair® and how often do they need to be replaced?

    The Action Trackchair® is equipped with two (2)12 volt AGM (Absorbed Glass Mat) wheelchair batteries. These batteries excel in high current, high power situations and perform well in extremely cold environments. Replacement batteries can be purchased through your Authorized Action Trackchair® dealer or at a local Batteries Plus store. Model Numbers are found on the top of each battery. The life of the batteries typically ranges from 18 months to 3 years, but varies from user to user. **TIPS** – Make sure you purchase the exact same batteries, with the posts in the same place. Take pictures of how the batteries are hooked up BEFORE removing.

  • Can I recharge my Action Trackchair® with a generator?

    Yes, the Action Trackchair® can be recharged with a 1000-watt generator. You will need to buy the generator mount/rear rack that carries the generator. We recommend the Honda eu1000i Generator. It is quiet, provides an idle setting, and allows you to charge your batteries while away from an outlet. The generator is a good option for those who travel long distances in a single day, or for our heavier users. The Action Trackchair® will NOT drive while charging.

  • Why isn’t there an option for lithium batteries?
    We do not offer a lithium battery powered solution for the Action Trackchair® for various reasons. We understand there are many pros to lithium including power, recharge time, and battery life. We installed all Action Trackchair® with two (2) AGM (Absorbed Glass Mat) batteries for many reasons including: cost-efficiencies, maintanence, performance in wide-ranges of temperatures including cold environments and availabilty.

    Offering a lithium powered battery solution may be available in the future.

  • Will saltwater cause my Action Trackchair® to rust?

    Yes, salt water is a natural enemy of an Action Trackchair®. Try to avoid going in the salt water for long periods of time. You can drive it in salt water or the ocean but afterwards, make sure to thoroughly hose off your entire chair.

  • How long does it take to fully charge my Action Trackchair®

    Typically, the 20-amp charger takes 8-10 hours to provide a FULL charge. We recommend plugging in your Trackchair® when not in use to assure its fully charged when you want to use it.

  • Can I wash my Trackchair®?

    Yes, BUT cover and protect the joystick first with a plastic bag. Everything can be hosed down, EXCEPT for the joystick. We recommend taking the seating off before washing. Also, do NOT aim a high-pressure power washer into the motor controller (a grey box) underneath the seat.

  • How often should I charge my Action Trackchair?

    We recommend keeping your Trackchair® plugged in whenever not in use. The battery charger has a built-in sensor and will not overcharge or condition your batteries.