FREQUENTLY ASKED QUESTIONS

What type of battery do I need to buy, and how often?

The Action Trackchair uses and comes equipped with two 12 volt AGM wheelchair batteries because they excel in high current, high power and in extremely cold environments. Replacement batteries can be purchased at a local Batteries Plus store. Model Numbers are found on the top of each battery. The life of the batteries typically ranges from 18 months to 3 years, but varies from user to user. **TIPS** – Make sure you purchase the exact same batteries, with the posts in the same place. Take pictures of how the batteries are hooked up BEFORE removing.

Can I add a generator to my Trackchair?

Yes, the ST, TR and NT models can incorporate a 1000-watt generator.  You will need to buy the generator mount/rear rack that carries the generator.  We recommend the Honda eu1000i Generator. It is quiet, provides an idle setting, and allows you to charge your batteries while driving or sitting still. The generator is a good option for those who travel long distances in a single day, or for our heavier users. 

Do all the Trackchair models tilt?

Only the ST and TR models tilt. The ST model tilts 20 degrees forward and back.  The TR model tilts 5 degrees forward, and 20 degrees back.

The tilt-on-the-fly function is normally a rocker switch installed at the base of the hand grip (on the opposite side of your joystick).  However, modifications are available if needed.  Installing a longer toggle switch, tilting through a button on the joystick, or moving the rocker switch to a different location are all possible.

The NT, PT and PR models do not tilt.

What is the difference between Type I and Type II tracks?

The Type I track causes more of a bouncy ride on flat surfaces, like concrete. However, their design (with the knobs in the center) allows for more durability in slippery or sticky types of terrain (like red clay mud or wet snow).

The Type II track is a smooth ride, with very little bouncing or jarring feeling on concrete. However, the grooves can more easily fill up with wet snow or red clay mud and decrease traction. All other types of terrain are just as easily accessed, like sand, ice, dirt, gravel, etc.

How often do I charge my chair?

We recommend keeping your Trackchair plugged in whenever not in use. The battery charger has a built-in sensor and will not overcharge your chair.

How long does it take to charge my chair?

Charge time depends on whether you have the 12-amp Prosport charger OR the 20-amp Dual Pro Charger. Typically, the 12-amp takes 12-14 hours while the 20-amp takes 8-10 hours to provide a full charge. Just plug it in overnight, and keep it plugged in when not in use.

Which battery charger is included?

The ST, NT, PT and PR model come standard with the 12-amp Prosport charger. The TR model comes standard with the 20-amp Dual Pro charger. A 20-amp upgrade is available, and recommended, for the ST & NT models.

How far or how long can I go on a full charge?

A full charge can last 6-8 hours of continuous use, or up to 10 miles. However, this varies based on type of terrain and weight of user.

What is the towing capacity of an Action Trackchair?

The Trackchair can easily tow a deer or around 150 pounds. However, ALWAYS tow from the lower frame (not the portion that tilts) to avoid damaging the actuator (tilting mechanism).

What frame colors are available?

There are 11 bases colors, all applied as powder-coat paint. Choices include: matte black, gloss black, white, red, desert tan, patriot blue, super blue, soft pink, yellow, orange, hot lime, and hot pink. Hot pink is an additional $265.

Also included in the cost of the chair are optional splash colors. These are splashed onto the base color that you select. Choices include: white, red, blue, black, orange, flat green, dark chestnut, gray beige, dark gray and gray. (For example, a Mossy Oak camo frame is created from a black base color with three splash colors.)

What seat colors are available?

Standard seats include black, Digital camo or Mossy Oak camo. For a $130 upgrade, contoured seating with lumbar and back support can be selected. These color options include Black/Black, Black/Digital Camo, or Black/Mossy Oak camo.

How do I get service on my Trackchair?

Service will be provided by your local Distributor/Dealer.  His/Her contact information can be found on the “Find Dealer” page on this sight.

What warranty coverage is included?

One year bumper-to-bumper. Three years on the welding/frame. Three years on the tracks. Two or three years on the battery charger, depending on brand.

Is there insurance funding or grants available to help pay for the Action Trackchair?

The best advice that I can give is, Check with your insurance company.  As of now, personal insurance has paid for some chairs but not  every request has been covered by insurance.  There are many variables involved that your insurance agent or Trackchair dealer may be able to answer.

Can I drive my Trackchair in water? How deep?

Yes! You can drive in water about 8-10” deep; just avoid covering the tops of the batteries. You do NOT want to submerge the motor controller that is under your seat or your motors.  Hosing down these items to wash the chair is fine, or a light rain, but please don’t submerge them.

Will salt water harm my Trackchair?

Yes, salt water is a natural enemy of an Action Trackchair.  Try to avoid going in the salt water for long periods of time. After visiting the beach, make sure to thoroughly hose off your entire chair. If you know that you will frequently visit a beach, we recommend a zinc primer be added by the factory prior to painting. Contact your dealer for more information.

Can I wash my Trackchair?

Yes, BUT cover and protect the joystick first. Everything can be hosed down, EXCEPT for the joystick. Also, do NOT aim a high-pressure power washer into the motor controller (a grey box) underneath the seat.

Does the Trackchair come with a safety belt?

Yes, the ST and NT models come standard with a lap belt. The TR, PR and PT models come standard with a four-point harness. Upgrade to the four-point harness is available for the ST & NT models.

What if I need a Roho or gel cushion?

A low-profile Roho or gel cushion can be placed on top of our standard cushion.

OR, you can purchase a seat board, remove our standard cushion, and put down your own specialized cushion.